Refund policy

Last updated: September 6, 2026

The short version

  • You have 30 days from delivery to send something back
  • No reason needed, and no restocking fee
  • You pay return shipping, usually 8 to 15 dollars within the US
  • We pay it if the piece arrived damaged, faulty or wrong
  • Refunds are processed within 5 business days of the return arriving
  • Money goes back to the card or wallet you paid with, never a store credit

Your return window

You can return your order within 30 days of receiving it. You do not have to tell us why.

Changed your mind before it ships

Email support@colorfulatelier.com within 12 hours of placing your order and we cancel it free of charge and refund you in full. After 12 hours it is usually already being packed, so you would return it once it arrives.

What condition the piece needs to be in

Items come back unused, in the state you received them, with the original packaging and any tags still attached. Home and decor pieces are fragile, so pack them the way they arrived and use the original inner protection if you still have it. Something that has been used, installed, or comes back damaged because it was packed loosely can only be partially refunded.

What we cannot take back

Personalized or made to order pieces, items sold as final sale and marked as such on the product page, and gift cards.

Who pays for return shipping

You do, unless the piece arrived damaged, faulty, or is not what you ordered. In those cases we cover the full cost.

Sending a return to our center in Florida usually costs between 8 and 15 dollars, depending on the carrier you pick and how far you are from Doral. Heavier or oversized pieces such as large mirrors and floor lamps cost more, so email us first and we will give you an estimate before you ship.

Restocking fees

There are none. We do not charge a restocking fee on any return.

Where to send your return

Colorful Atelier Returns
Fulfillment Hub USA
3450 NW 115th Ave
Doral, FL 33178
United States

Email us before you ship anything back so we can match the return to your order. Without that it can sit unidentified in the warehouse.

Damaged or faulty on arrival

Contact us within 30 days of delivery with photos of the piece and the outer packaging. We send a free replacement or refund you in full, and we cover the return shipping. You do not need to send a broken item back before we act, we will tell you whether we need it returned at all.

Wrong item delivered

If what arrived is not what you ordered, email us within 30 days with a photo. We ship the correct piece at our cost and arrange the return of the wrong one at our cost.

Returning part of an order

Send back only the pieces you do not want and we refund those. Since shipping was free, nothing is deducted from your refund for the original delivery.

How your refund is paid

Once your return arrives and we have checked it, we process your refund within 5 business days. The money goes back to the payment method you used at checkout. Your bank or card issuer may take another 3 to 5 business days before it shows on your statement. We refund money, not store credit or a discount code, unless you specifically ask us for one instead.

Partial refunds

Occasionally a piece comes back with clear signs of use or without its original packaging, and in that case we may issue a partial refund. We always contact you first and explain the amount before anything is processed.

Your legal rights

Nothing in this policy limits the rights you have under applicable federal and state consumer protection law.

Questions

Email: support@colorfulatelier.com
Phone: +1 (239) 523-9644

We answer emails within 1 business day. Phone lines are open Monday to Friday, 9:00 AM to 5:00 PM EST, and Saturday and Sunday, 9:00 AM to 1:00 PM EST.

Business information

Colorful Atelier
2905 Sunset Rd
Fort Myers, FL 33901
United States

Related policies

Delivery times and shipping costs are in our Shipping Policy. What we do with your data is in our Privacy Policy. The rules that apply when you buy from us are in our Terms of Service.